Frequently Asked Questions

Do you offer a free plan?

Yes we do, and no credit card is required to sign up. Please read the next Community Edition question for more information.

What are the limitations of the Community Edition?

Creo Community Edition is not able to build apps for the App Store. It does not have access to Live Code and Beta builds. Source code exporter and Ad Hoc App Store distribution are also not available.

Can I change billing plans later?

Yes, you can change your billing plan at any time. If you are currently on say, the monthly billing cycle, and you want to sign up with the annual plan to save money, you can easily do so.

Is there a way to add additional seats?

We are setting up a License Management System that gives you the freedom to customize your license. In the meantime just contact us so that our team can assist with on a case-by-case basis.

Do I have to sign a long-term contract?

No, of course not. You have the option of being billed monthly and you can cancel your account anytime. Alternatively, you can pay annually and receive two months free.

Can I cancel my account at any time?

Yes. After you cancel your account, you will not be charged again. We have no contract.

Can I pay annually?

Yes. When you pay annually, you will receive two months free.

What forms of payment do you accept?

Payments are powered by Paddle and we accept all major credit and debit cards: Visa, Mastercard, American Express, JCB, Discover and Diners Club and Maestro. PayPal, Apple Pay and Wire Transfers (ACH/SEPA/BACS) are also supported.

Will VAT tax be included in my invoice?

Yes, we are required to charge VAT on sales to non-business European Union customers. Any non-business customer with a billing address in the European Union will be required to pay the applicable VAT rate.

Can I use Creo license on multiple computers?

When you purchase Creo, your license entitles you to use Creo on one computer only. If you have multiple Macs, or people using Creo, you can either request Community Edition serials or add more seats to an existing license key.

Who is responsible for payments and invoices?

Our order process is conducted by our online reseller Paddle.com. Paddle provides all customer service inquiries and handles returns. Paddle.com is the Merchant of Record for all our orders.

Can I switch plan?

Yes sure you can, at any time. Just contact us and we'll send you a special link to upgrade your plan.